We are the world leaders in gathering and processing human emotional feedback (otherwise known as soft intelligence).
We are independent to all the organisations we work with, which means that the data submitted to us is always loved and cared for. All submitters of information are always followed up with if required and all conversations are in only a positive manner, making any feedback loop at best a joy, in some cases a necessary outlet for frustration, but in all cases a value adding exercise raising awareness of what needs attention.
All the data from questionnaires is processed by our overly qualified team of specialists and converted into meaningful anonymised data. The data from the questionnaires is presented to our customers as and when required meaning our customers are fully equipped to deliver incredible services all of the time.
Soft Intelligence Questionnaires have 4 main foundations:
- Minimum time to completion – We hate filing in questionnaires and this is reflected in how we organise our own, we only create questionnaires we could stomach ourselves.
- 100% Confidentiality – we are independent and we love the submitters of information more than the companies who pay us FACT
- Dig Dig Dig – we believe there is always more to it and we are never satisfied until the full story has been learnt
- Tell tell tell – we also like to let submitters of information what has happened to their data so they know what has happened and how valuable their contribution always is