Making use of Feedback Data in Working Organisations

October 27, 2017

A lot of companies have a habit of not taking negative or positive feedback about their organisation to its full advantage: inconvenient truths about the structure or culture of the workplace can get brushed under the carpet when it’s needed to keep the company’s employees happy and the customers...

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What can Social Media do for Feedback Gathering?

October 23, 2017

As of 2017, social media is one of the most vital tools in a company’s hands for marketing, PR and customer service. Sites like Twitter, Facebook, Instagram, LinkedIn and even Google Plus have an interface ideal for interacting with customers, conducting surveys and promoting events relevant to your customers....

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What is Soft Intelligence?

September 18, 2017

Soft Intelligence, as a term, is something that always generates a certain amount of interest, and it is usually the fact that it sounds like some kind of secret entity that would reveal the most underlying secrets of an organisation. Which in truth isn’t too far from reality. Soft...

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Soft Intelligence – What is it?

September 4, 2017

Soft Intelligence isn’t a new concept, but it’s only recently we’ve developed a phrase to describe it. Soft Intelligence is recording and enacting changes based on emotional feedback from employees and visitors. This feedback can vary from moving a vending machine to the other side of the room, or...

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