What Makes Feedback Important

May 3, 2018

Business owners will likely have heard all about how customer feedback is vital to running an organisation, but people rarely explain how these things actually help. Put simply, if you want to retain customers, develop bigger and better products and keep a finger on the pulse of your industry,...

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What Is Employee Engagement?

April 26, 2018

Too often you’ll find that business owners have a distorted view of what constitutes and reinforces employee loyalty. Employees are to be ‘driven’ to results, under a culture of fear where a slight misstep will get your employment terminated, with all the negative effects that brings. This, in their...

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The Pros and Cons of Outsourcing Customer Support

April 19, 2018

As technology makes the world smaller and smaller, many companies have chosen to outsource what they perceive to be their less important aspects of the business to other businesses, sometimes halfway around the globe, in an effort to cut down on costs and use the talents of a global...

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The Best Way to Ask Clients for Feedback

April 12, 2018

Unless your company is massive, you’re probably going to be relying on a small set of clients that come back on a frequent basis. For obvious reasons, you want to keep these clients or customers satisfied with your products or services, so they’ll keep coming back and won’t seek...

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