The Pros And Cons of 360-Degree Feedback

June 7, 2018

When it comes to feedback, there’s varying degrees to which it can be performed. Many companies place a low emphasis on delivering feedback, and only delivers it during performance reviews; frequently too late to be acted on. Other companies adopt more thorough and consistent feedback processes, but may miss...

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The Alchemy of Soft Intelligence

May 31, 2018

Gathering Soft Intelligence is easy. Yes, that’s right it is easy, there are many methods available to do this; apps, surveys, incident logs etc. However, making this intelligence meaningful and actionable is another matter. How many interactions have occurred via any of the aforementioned mediums and missed the main...

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What makes Feedback Constructive?

May 24, 2018

One of the main responsibilities of a manager is providing feedback that supports their staff’s learning and development. Just as important is being able to provide this feedback on an ongoing basis – not just when the employee’s annual performance review comes around. Constructive feedback is especially vital when...

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Why Monitoring Customer Service is Important

May 10, 2018

If your business is oriented around selling products or services, it’s likely that you have a dedicated customer service team to deal with customer complaints and inquiries. The reasons for using a dedicated customer service team are pretty obvious: customers can notify your company about issues with their products...

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