The importance of employee feedback in an office environment

December 18, 2017

Gathering employee feedback is something that all progressive employers want to do. In the office workspace, there are often areas where feedback will help resolve issues or develop better working practice. But it can be difficult to seek and process effective feedback during the course of a normal working week. It is important to be able to deal with any issues promptly and effectively. This is the importance of employee feedback in an office environment –

Cut off problems quickly

In an office, relationships and politics can develop into a major problem in a short period of time. You want to be in a position to deal with this as soon as humanly possible. Getting to the root of the issue is far easier to do when there are fewer people involved and people haven’t added their personal feelings to a simple issue. Think about how you can get to the bottom of these issues nice and early. A healthy office is one where these issues are resolved once and for all.

Give people a voice

In a top-down work space, there is the tendency to issue instructions and then expect all to fall in line. Being part of a team needs people to be engaged in the process. Change is scary for all employees, and there should be a valid outlet for all their concerns, frustrations and support. Gathering feedback is the most effective way of making sure this happens. If people feel that their ideas are being listened to then they engage in a passionate way. This is what you want from a team.

Promoting best practice

Some people may have a great idea, but are maybe not confident enough to share it in person. Feedback is the ideal way to look at best practice and embed it for the good of the whole office. Opening up the doors to comments from the team allows them to contribute in a massive way. Building a robust feedback system will get the word out there and start the conversations that develop the way an office performs.

Building relationships

Teams live and die on the back of the strength of their relationships. Being able to share their ideas in a secure and supportive way is the ideal way to make this happen. The way a team talk to each other can open new doors, resolve issues and set the office up for the future. Team building takes many forms, but an everyday of making this happen is to have open and effective lines of communication for all.

Finding the right medium

There are many different ways of gathering all the feedback that builds an effective office working space. The days of a suggestion box are over completely. People are moving away from meeting after meeting, because they are not seen as an effective use of time. Soft Intelligence will develop an app that allows your team to feedback their ideas, thoughts and complaints in a way that is effective and can help you to achieve all of the important goals above.

At Soft Intelligence, we’re passionate about gathering customer feedback and ‘soft intelligence’ from your clients and customers, transforming it into straightforward and accurate data that turns the hassle of feedback processing into a breeze. Take a look at our consumer mobile apps and see if your company would benefit from them.

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