The Alchemy of Soft Intelligence

May 31, 2018

Gathering Soft Intelligence is easy. Yes, that’s right it is easy, there are many methods available to do this; apps, surveys, incident logs etc. However, making this intelligence meaningful and actionable is another matter. How many interactions have occurred via any of the aforementioned mediums and missed the main...

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What makes Feedback Constructive?

May 24, 2018

One of the main responsibilities of a manager is providing feedback that supports their staff’s learning and development. Just as important is being able to provide this feedback on an ongoing basis – not just when the employee’s annual performance review comes around. Constructive feedback is especially vital when...

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Why Monitoring Customer Service is Important

May 10, 2018

If your business is oriented around selling products or services, it’s likely that you have a dedicated customer service team to deal with customer complaints and inquiries. The reasons for using a dedicated customer service team are pretty obvious: customers can notify your company about issues with their products...

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What Makes Feedback Important

May 3, 2018

Business owners will likely have heard all about how customer feedback is vital to running an organisation, but people rarely explain how these things actually help. Put simply, if you want to retain customers, develop bigger and better products and keep a finger on the pulse of your industry,...

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