Customer service, as most companies know, is vital to the long-term success of a retail company. Selling products is one thing, but if a customer has a poor experience with your company’s customer services, they probably won’t shop there again since there’s no guarantee that another product they buy...
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One of the most customer-service focused industries is the retail industry. Not only that, but it’s also one of the few industries where you’re more likely to speak with customers face-to-face rather than over the phone or online. For this reason, there are some specific guidelines that ought to...
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Getting a positive testimonial from a customer or client is a great feeling: knowing that your services have benefitted someone enough for them to give praise indicates that someone or something about your business is working, and working well. Unfortunately, workable testimonials tend to be difficult to get. Most...
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For many companies, feedback gathering is done internally. There are good reasons for this: it’s cheaper than having an external company doing it, and you probably know your employees better than some company brought in to collect feedback data. Nevertheless, there are some clear disadvantages with internal feedback data...
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