Feedback collection is nigh-essential in most businesses. Nevertheless, some consider the activity of feedback gathering to be as unpleasant as pulling teeth, as many employees cannot accurately summarise their feelings about your company. This can come about through many means: fear of being disciplined by a superior for their...
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Unless your company is massive, you’re probably going to be relying on a small set of clients that come back on a frequent basis. For obvious reasons, you want to keep these clients or customers satisfied with your products or services, so they’ll keep coming back and won’t seek...
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Sometimes, getting objectively quantifiable data from your employees, clients or customers isn’t possible. There may be too many possible answers to honestly condense it into a Yes/No option. Within certain fields and organisations, you need a decisive Yes or No answer to a question which cannot be provided by...
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Much like when interacting with customers or clients with feedback, your employees can withhold useful feedback, particularly if it might be considered too strong or potentially upset the company. Cultivating an office culture of openness and accountability is important if you want to get useful feedback from your employees....
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