Analysing Feedback Data – How to spot trends

July 28, 2017

A lot of companies still use questionnaires and feedback surveys for gathering feedback. Gathering feedback is pretty much essential when you’re trying to figure out where your company is doing well, or doing poorly. Letting these things slip means that small problems like a rude employee driving customers away...

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Dealing with Customers in the Service Industry

July 24, 2017

Whether your business is a start-up or just small at this time, satisfying your customers should be one of your top priorities. The service industry is particularly cut-throat with regards to the survival of businesses, so substandard customer service that drives away your customers simply won’t do. Your customer...

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Customer Services in Retail: Dos and Don’ts

July 14, 2017

One of the most customer-service focused industries is the retail industry. Not only that, but it’s also the one industry where you’re more likely to speak with customers face-to- face rather than over the phone or online. For this reason, there are some specific rules that should be followed...

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Should you outsource your Customer Services?

July 10, 2017

As technology makes the world smaller and smaller, many companies have chosen to outsource some of their less important aspects of the business to other businesses, sometimes halfway around the globe, in an effort to cut down on costs and use the talents of those who live far away...

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