The Role Of Social Media In Customer Service

April 28, 2017

Social media can be a valuable tool when it comes to raising brand awareness, establishing a coherent brand image and engaging potential/existing customers, but what role does it play in a customer service role? Some companies have started using Twitter and Facebook as a means of customer support. Some...

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Stress in the workplace

April 28, 2017

Stress is an ever-present part of daily life, with the causes of that stress varying from interpersonal conflict, financial issues, the state of the world/politics and the workplace. In the UK alone, 440000 people between 2014 & 2015 reported symptoms of work-related stress, which can take both physical and...

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The Art of Employee Engagement

April 26, 2017

Too often you’ll find that business owners have a distorted view of what constitutes and reinforces employee loyalty. Employees are to be ‘driven’ to results, under a culture of fear where a slight misstep will get your employment terminated, with all the negative effects that brings. This, in their...

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What is Actionable Feedback?

April 12, 2017

Feedback is difficult to get hold of, so you’d think that the feedback you receive will be worth all the effort you expended trying to collect it. Unfortunately, sometimes you’ll receive feedback that isn’t constructive or can’t be helped. This feedback can come from both employees and customers, for...

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