How Customer Service is Changing

March 22, 2017

As technology further improves how we do business, it is also improving how customers can interact with companies. It’s generally acknowledged how annoying it can be to receive non-stop customer complaints, but the less acknowledged fact is that customer complaints don’t happen as often as they should. Many customers...

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Common Misconceptions Linked To Employee Feedback

March 21, 2017

Research says employee feedback is valuable info which can be used to inform the most important decisions of an organisation. Companies can make their best performance even better by using the info taken from feedback. It is true that feedback is an essential utility for highlighting the strengths and...

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How do you ask clients and customers for feedback?

March 14, 2017

Unless your company is massive, you’re probably going to be relying on a small set of clients that come back on a frequent basis. For obvious reasons, you want to keep these clients or customers satisfied with your products or services, so they’ll keep coming back and won’t seek...

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Why Apps Are the New Face of Company Feedback

March 10, 2017

We all know how important feedback is, but it can be difficult to get a hold of. It can be expensive to gather, and customers or employees may lie on or simply ignore the surveys or questionnaires you give them. However, there are alternatives thanks to the big advances...

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