3 Core Indicators

August 8, 2017

The 3 Core Indicators that will tell you how Your Business is going OK, so I don’t need to tell you that there are certain things that tell you if the business is going well or poorly, but will you understand and be able to control all of them?...

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Analysing Feedback Data – How to spot trends

July 28, 2017

A lot of companies still use questionnaires and feedback surveys for gathering feedback. Gathering feedback is pretty much essential when you’re trying to figure out where your company is doing well, or doing poorly. Letting these things slip means that small problems like a rude employee driving customers away...

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Dealing with Customers in the Service Industry

July 24, 2017

Whether your business is a start-up or just small at this time, satisfying your customers should be one of your top priorities. The service industry is particularly cut-throat with regards to the survival of businesses, so substandard customer service that drives away your customers simply won’t do. Your customer...

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Customer Services in Retail: Dos and Don’ts

July 14, 2017

One of the most customer-service focused industries is the retail industry. Not only that, but it’s also the one industry where you’re more likely to speak with customers face-to- face rather than over the phone or online. For this reason, there are some specific rules that should be followed...

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