Taking Positive Feedback and Building on It

May 19, 2017

Being complemented on your work or complementing other’s work can be a great feeling: knowing that you’ve done a great job and your fellow workmates appreciate it can do wonders for your confidence at work, which reinforces your ability to turn out even better work. However, you’ll notice that...

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How to Deal With (and Improve) Negative Feedback

May 5, 2017

Unfortunately, at some point in your professional career, you will receive negative feedback from a superior, fellow employee or customer. Nobody wants to receive negative feedback, as it can lead to a lot of self-doubt or resentment for the people that sent the feedback, even if the criticism is...

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The Role Of Social Media In Customer Service

April 28, 2017

Social media can be a valuable tool when it comes to raising brand awareness, establishing a coherent brand image and engaging potential/existing customers, but what role does it play in a customer service role? Some companies have started using Twitter and Facebook as a means of customer support. Some...

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Stress in the workplace

April 28, 2017

Stress is an ever-present part of daily life, with the causes of that stress varying from interpersonal conflict, financial issues, the state of the world/politics and the workplace. In the UK alone, 440000 people between 2014 & 2015 reported symptoms of work-related stress, which can take both physical and...

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