How Negative Feedback Can Go Wrong

March 5, 2018

If you place any investment or esteem in your work, receiving negative feedback from your boss, a client or a report can be devastating. No matter how the feedback is delivered, it can chip away at a person’s confidence, if not their self-esteem and dedication to their job. Some...

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The Role of Social Media in Customer Service

February 26, 2018

As we pass in 2018, social media is one of the most vital tools in a company’s hands for marketing, PR and customer service. Sites like Twitter, Facebook, Instagram, LinkedIn and even Google Plus have an interface ideal for interacting with customers, conducting surveys and promoting events relevant to...

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What’s Changed with Customer Service?

February 19, 2018

While the methods for contacting a company have changed frequently since the beginning of modern companies, customer service is still the same concept: a company addressing the complaints of a customer about their products or services. For most of the 20th century, a customer usually contacted the company by...

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Why Employee Engagement Matters

February 12, 2018

Too often you’ll find that business owners have a distorted view of what constitutes and reinforces employee loyalty. Employees are to be ‘driven’ to results, under a culture of fear where a slight misstep will get your employment terminated, with all the negative effects that brings. This, in their...

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